Overview
You have a few ways to consider how to handle fees and how to pass them along to your customer. This article will break down each approach.
You can use Line Item Fees and Add-Ons. We recommend Line Item Fees for this purpose.
Pass Along Fees In Full
It is most common to pass the fees along along to your customers in this way. Your Customers will see it as simply a cost of business for you, and are happy to pay it.
We recommend creating Line Item Fees to best achieve this. When creating your fee, it is important to consider the entire fee structure.
Stripe charges 2.9% + $.30 per each successful transaction
Your Captyn fee (e.g. 4% for this example)
In this scenario, a $100 charge would see a total fee of $7.20, or 7.2%.
You will set your fee on the Line Item Fees page, found via Settings & Reports.
Here is what it will look like on a Registration Summary page. The name of the Line Item Fee shown below ("Processing Fees") will display as you have titled it when creating the Line Item Fee.
Of Note: The charge for this particular Class is prorated.
Pass Along Only a Portion
Another option to consider is passing along only a portion of the fees to your customers. In this example, you could set the Line Item Fees to only be for a portion of your total cost. For example, you could choose to have it cover just your Stripe fees or just your Captyn fees.
Examples here would be 4% (Captyn) or 3.2%-3.5% to cover your Stripe fees.
If you choose this option, your organization will be choosing to eat a portion of the fees.
To help offset any additional fee costs for your organization, you could set the balance of the fees as an Add-On. This would give the customer a secondary ask to help offset your fees. Add-ons appear separately from Line Item Fees in the checkout flow.
Of Note: Add-ons are flat dollar amounts, and will be the same amount each time they are presented.
Your customers will see the Add-ons separately from Line Item Fees ("Processing Fees" below) on their Checkout.
Build Fees Into Your Pricing
This is an option if you don't want to give your customers the look and feel of tacking charges on to their checkout totals. A customer might sign up for a $100 class and be surprised when the checkout amount is $107. To accommodate this, you could consider raising your base prices for your Programs.
In this example, instead of $100 for your class, you could charge $109 to help offset the fees.
Keep in mind, if you do this, you will still see dollar amounts withheld from your deposits for the Stripe fees as well as the Captyn fees, but the amount of the deposit into your bank will equal the expected total ($100) for the class.
Absorb The Fees Entirely; Pass Nothing Along to Customer
The final option is to not ask for any additional fees from the customer. This would mean that your organization is willing to pay for these fees as your own cost of doing business.